Refund and Return Policy
Thank you for choosing EdRx Online for your erectile dysfunction (ED) treatment needs. We strive to provide you with high-quality products and services. However, if you are not entirely satisfied with your purchase, we offer a refund and return policy to ensure your peace of mind.
1. Eligibility for Returns:
a. You can return a product purchased from EdRx Online within 30 days of the delivery date.
b. The product must be unused, unopened, and in its original packaging to be eligible for a return.
c. Prescription medications are not eligible for returns due to safety and regulatory reasons.
2. Return Process:
a. To initiate a return, please get in touch with our customer support team within the 30-day return period.
b. Our customer support team will guide you through the return process and provide you with a return authorization number (RMA).
c. The product should be securely packaged with the RMA marked on the outside of the package.
d. You are responsible for the return shipping costs unless the return is due to our error or a defective product.
3. Refund Process:
a. Once we receive the returned product and verify its eligibility for a refund, we will process the refund within 3-5 business days.
b. The refund will be issued using the original payment method used during the purchase.
c. Please note that the refunded amount may take additional time to reflect in your account, depending on your bank or payment processor.
4. Exclusions:
a. Prescription medications are non-returnable and non-refundable due to regulatory restrictions and safety concerns.
b. Any product that is damaged, tampered with, or not in its original condition will not be eligible for a refund.
c. Shipping and handling charges, if applicable, are non-refundable unless the return is due to our error or a defective product.
5. Damaged or Defective Products:
a. If you receive a damaged or defective product, please get in touch with our customer support team immediately.
b. We may request supporting evidence, such as photographs or detailed descriptions, to assess the damage or defect.
c. Upon verification, we will arrange for a replacement product to be sent to you at no additional cost or issue a refund if a replacement is unavailable.
6. Changes to the Refund and Return Policy:
a. EdRx Online reserves the right to modify or update this Refund and Return Policy at any time without prior notice.
b. Any changes will be posted on our website, and the “Last Updated” date at the top will indicate the latest version.
7. Contact Us:
If you have any questions, concerns, or requests regarding our Refund and Return Policy, please get in touch with our customer support team using the information provided on our website.
By purchasing from EdRx Online, you agree to comply with this Refund and Return Policy. If you do not agree with any part of this policy, please refrain from purchasing from our website.
